Protecting players
We work to prevent risk behaviours and provide tools so each user can manage their gambling activity autonomously. The platform complies with the legislation of each country and adds the specific tools each client requests.
COMMITMENT · RESPONSIBLE GAMING
Because gambling must always be a free, informed and safe choice.
Without training, it is not possible to detect potential risk behaviours early. That is why we work on two fronts: inward, with our team, and outward, through the technology we provide to operators.
OUR VIEW
Gambling is entertainment. We treat it as such.
At Calímaco we understand gambling as a form of entertainment based on fun, excitement and individual freedom. That is why we take on the commitment to promote a safe, transparent and responsible gaming environment, both for our employees and for the operators who trust the platform.
- FUN
- Gambling entertains. That is its purpose, and the sign that everything is as it should be.
- EXCITEMENT
- Excitement is part of the experience. Keeping it as excitement and nothing else is on all of us.
- FREEDOM
- Gambling is an individual, free and informed decision.
INWARD
It starts within: our people
Responsible gaming is not a banner on a website. It starts with the people who build the platform. Calímaco maintains a responsible gaming policy available to the whole workforce and trains its team every year.
A policy available to everyone
An available and up-to-date responsible gaming policy, accessible to anyone in the company.
Updated annual training
We train the whole workforce every year. The content is reviewed and updated to ensure appropriate training for everyone.
Information on internal channels
Between training sessions, the team receives updated information through the company's internal channels.
Confidential support from the Compliance Committee
The Compliance Committee offers specific support and information to any employee, with confidentiality guaranteed at all times.
OUTWARD
Towards operators: four pillars
As a technology platform, we do not run the gambling: our clients do. But the technology we give them has to support responsible gaming from the ground up. These are the four pillars we build it on.
01 02 Preventing problem gambling
We implement the measures needed to detect problematic behaviour according to the models set by regulators and our clients. We act proactively: for example, the platform allows deposit limits to be changed and offers self-exclusion options.
03 Blocking access for minors
We adopt rigorous verification systems to prevent access by minors and protect vulnerable groups, whether through regulator-provided tools or integrations requested by the client.
04 Transparency and accuracy
We ensure that all information about products and services is clear, accurate and accessible, avoiding any communication that could be misleading.
SELF-CONTROL TOOLS
Our commitment to you
We provide our clients with a platform that offers a wide set of self-control tools. These are some of them.
- 01Deposit and play-time limits.
- 02Self-exclusion from the platform or from specific game types.
- 03Access to activity history.
- 04Information and external help resources.
- 05Gaming session control.
- 06Informational alerts about the gaming session.
- 07Automatic categorisation of at-risk players.
- 08Risk groups defined per regulation or per client.
- 09Usage limitations for at-risk players, according to regulation or client request.
- 10Adaptation of the platform to each client's safe-gaming policy and procedures.
NEED HELP?
If you think gambling is a problem, there is a place to look into it.
For you or for someone close to you. There are responsible gaming tests, anonymous and confidential, that help put a name to what is happening. The one from FEJAR, the Spanish Federation of Rehabilitated Gamblers, is one of them.
FEJAR · Spanish Federation of Rehabilitated Gamblers
- Anonymous: no need to give your details.
- Confidential from start to finish.
- Free and accessible to anyone.